Support

Help choosing, installing, or activating your software

Contact support@softcomp.us for help with a Softcomp product or order. Explain what you are trying to do and where you are getting stuck so we can understand the issue.

Before you buy

Tell us the product and edition you are considering, your operating system, and the number of devices or users you need to cover. If you need an upgrade, a transferable license, or activation outside the United States, ask us to confirm the specific offer’s conditions before purchasing.

For an existing order

Include your order number, the product name, the email address used at checkout, and a description of the issue. For activation problems, include the exact error message or error code and the edition currently installed. Do not include payment-card details or passwords.

Installation and activation help

Check that the installed edition matches your order and that the device meets Microsoft’s requirements. Use the download and activation route appropriate to your license. Retail redemption and volume-license deployment use different processes; do not use instructions for a different license channel.

Delivery questions

Check the inbox and spam or junk folder for the email address used at checkout. If you cannot find your order information, contact support with your order number. An order confirmation and a license-delivery email may be separate messages.

Guarantee or refund questions

Contact support with your order number and explain the problem. The applicable guarantee and refund conditions govern the available remedy; the software’s license duration is separate from Softcomp’s guarantee coverage.